Top 5 Concerns Homeowners Have when Hiring a Pool Service Company

What to look for when making your decision

Maintaining a pool can be a time-consuming and complex task, which is why many homeowners opt to hire a professional pool service company. One week away when you forget to clean the filter and add tablets and come home to a green pool gives everyone a better appreciation for pool professionals! However, choosing the right company can be challenging, with several concerns to consider. This guide will help you understand what to look for in a pool service company to make sure you receive reliable, high-quality service that provides value for your money.

1. Reliability and Consistency

Ensuring Dependable Service

• Service Schedule: Confirm the frequency of visits and the consistency of the service schedule. A reliable company will adhere to a regular maintenance routine.
• References and Reviews: Look for customer testimonials and online reviews. Consistently positive feedback is a good indicator of reliability.
• Satisfaction Guarantee: Check if the company offers a satisfaction guarantee or a policy for addressing any missed or unsatisfactory services.

2. Quality of Service

Assessing Expertise and Performance

• Qualifications and Training: Ask about the qualifications and training of the technicians. Certified professionals are more likely to provide high-quality service.
• Scope of Services: Ensure the company offers comprehensive services, including cleaning, chemical balancing, equipment inspection, and repair. Ask if they are able to replace equipment when needed. Ask how they handle water chemistry during the off season. Ask if their technicians are trained in adjusting for LSI. Clear water does not always mean great service, since so much is happening on a chemical level that affects your plaster and your equipment longevity.
• Equipment and Products: Inquire about the types of equipment and products used. High-quality, eco-friendly products can make a significant difference in the maintenance of your pool. Specialty chemicals like enzymes and sequestrants can prevent annoying problems before they start.

3. Cost and Value

Understanding Pricing and Services

• Transparent Pricing: Ensure the company provides a clear breakdown of their pricing structure. Ask for an itemized list of services included in their packages.
• Value for Money: Compare the services offered by different companies. A slightly higher cost may be justified if the company provides additional services, better quality products, or more experienced technicians.
• Hidden Fees: Inquire about any potential extra charges for chemicals, equipment, or emergency services. A reputable company will be upfront about all potential costs.

4. Trustworthiness and Professionalism

Building Trust with Your Service Provider

• Background Checks: Ensure the company conducts background checks on its employees. This adds a layer of security and peace of mind.
• Insurance and Licensing: Verify that the company is properly licensed and insured. This protects you from liability in case of accidents or damages.
• Professionalism: Pay attention to how the company presents itself, from uniforms and branded vehicles to customer service interactions. Professionalism in appearance and conduct is a good sign of a reputable company.

5. Communication and Responsiveness

Fostering Good Communication

• Accessibility: Choose a company that is easy to contact via phone, email, text, or a customer portal. Quick and clear communication is crucial for addressing any concerns or emergencies. Smaller companies may make you feel secure knowing you are speaking to the owner directly, but if that owner works in the field and answers the phone with one hand and a vacuum in the other you may be less confident that your concern or request will be followed up with. Ask whether they have technicians on call on nights or weekends.
• Proactive Updates: A good pool service company will keep you informed about the condition of your pool, any necessary repairs, and upcoming maintenance schedules. Ask how they will alert you if/when the schedule changes unexpectedly.
• Customer Service: Evaluate their customer service during your initial interactions. Friendly, knowledgeable, and responsive customer service is indicative of a company that values its clients